The Belfast welcome is legendary, but could more confidence allow us to extend this welcome further and to more visitors? A range of resources are available below to help our partners communicate with disabled visitors. From building confidence around inclusive language, to practical tips and hints, your business can ensure our welcome is inclusive to all.
Inclusive Tourism Training
Module 1
This is module 1 of 6 of the Embrace the Inclusive Spirit confident communication training course. It explores how to communicate confidently with people who have hearing loss or who are D/deaf, including sign language users.
During the module you will learn about:
1. Different levels of hearing loss
2. Communicating confidently with people with hearing loss
3. Communicating confidently with sign language users
4. Using everyday technology to communicate
Module 2
This is module 2 of 6 of the Embrace the Inclusive Spirit confident communication training course. It explores how to communicate confidently with people who are blind or partially sighted.
During the module you will learn about:
1. Different forms of visual impairment
2. Communicating with people who are blind or partially sighted
3. Communicating with guide-dog users
4. Guiding people
5. Using everyday technology to communicate
Module 3
This is module 3 of 6 of the Embrace the Inclusive Spirit confident communication training course. It explores how to communicate confidently with Autistic people.
During the module you will learn:
1. About Autism
2. How to communicate with Autistic people
3. How to communicate with families with Autistic children
4. About augmentative and alternative communication
Module 4
This is module 4 of 6 of the Embrace the Inclusive Spirit confident communication training course. It explores how to communicate confidently with people with learning disabilities and their families.
During the module you will learn:
1. About learning disability
2. How to communicate with people who have a learning disability
3. About augmentative and alternative communication
Module 5
This is module 5 of 6 of the Embrace the Inclusive Spirit confident communication training course. It explores how to communicate confidently with wheelchair and mobility scooter users.
During the module you will learn:
1. About wheelchair and mobility scooter users
2. How to get ready to welcome wheelchair and mobility scooter users
3. How to communicate with wheelchair and mobility scooter user
Module 6
This is module 6 of 6 of the Embrace the Inclusive Spirit confident communication training course. It explores how to communicate confidently with people who have a non-visible disability.
During the module you will learn:
1. About non-visible disability
2. How to communicate with people who have a non-visible disability
Tourism NI Inclusive and Accessible Tourism Toolkit
Accessible tourism can help businesses in many ways by tapping into underserved and growing markets, differing customer groups and local communities. Wherever you are in your accessibility journey − and however new or well-established your business is – this toolkit aims to give you the practical hints and tips, and the reassurance and confidence, to move forward inclusively.
Best Practice | Belfast Accessible and Inclusive Tourism Program
This best practice training video showcases the great work that industry is leading to make their venues and experiences more accessible and inclusive for all. View the video to pick up tips and guidance on how you can improve your inclusive customer experience. Featured in this first episode is Titanic Belfast visitor attraction, Lavery’s Bar and the Ramada Hotel.
Embrace the Inclusive Spirit Conference
Watch the recording of Belfast’s first inclusive tourism conference – Embrace the Inclusive Spirit held in Titanic Belfast in February 2024. Hear from Sinéad Burke, disabled educator, broadcaster and author, Sean Fitzsimons, disability rights activist; Ross Calladine, Accessibility & Inclusion Lead with VisitEngland and Amy Waumsley from AccessAble.
Workshops and Seminars
Find out more about the series of events happening in 2025 to champion inclusivity across the tourism industry.
Understanding Inclusion Training
Visit Belfast, working in collaboration with Now Group commissioned a 45 min training on understanding Inclusion for the tourism and hospitality Industry.