Role Details
| Closing Date: | 26th January 2026 02:00pm |
|---|---|
| Company / Division: | Visit Belfast |
| Website: | https://visitbelfast.com/ |
| Location: | Visit Belfast Welcome Centre |
| Salary: | £25,182 - £28,343 |
| Contract Type: | Full Time, Permanent |
Job Description
PURPOSE:
This role will be our key contact for our Box Office services to a range of partners, events and festivals. The ticketing supervisor will be responsible for all arrangements of the service including set up on our ticketing platform (currently Ticketsolve), briefing of the team regarding new ticketing products, securing new clients for the service, working with other venues, and the reporting and reimbursement of payments to service users. Full training will be offered to the successful candidate. The post will include the provision of general day to day supervisory cover including the opening and closing of The Visit Belfast Welcome Centre and be required to provide tourist information on the main desk and occasionally at other sites.
DUTIES AND RESPONSIBILITIES:
- Responsibility with the Head of Visitor Services Operations and the VBWC Duty Manager to oversee the smooth running of the Belfast Welcome Centre (BWC) and the co-share desk at the Belfast Grand Central Station.
- Supervising the staff on duty, ensuring a high level of customer service is always delivered, that all the areas of are clean, literature is stocked up, observing that the systems and facilities e.g. tills, screens, CCTV and Lifts, are in working order and taking action to rectify if required.
- Responsible for setting up tours and events for sale on software, Ticketsolve, cloning these when needed and ensuring dates, times are correct and current and for Setting up promo codes/ discount codes on request and ensuring the ongoing upkeep and maintenance of the same.
- Development of the Visit Belfast ticketing service by approaching new providers regarding ticketing opportunities to use our service and agreeing commercial arrangements.
- Making any adjustments needed to shows/ tours on ticketsolve through regular communication with tour/event providers.
- Ensuring events and tours are uploaded to the digital ticketing screens at BWC and the website and working closely with the digital team to ensure events are promoted across social media platforms.
- Communicating new tours/ events to all staff and where required arranging of fam visits or team briefs.
- To think creatively about how events are sold to maximise income generation and make recommendations to management team.
- Responsible for training new staff in Ticketsolve and other booking engines which we use for clients.
- Responsible for the processing end of month reconciliations for ticketing and restaurant vouchers.
- Responsible for the sending end of month reports to clients.
- Assist in the completion of ticketing reports for Visit Belfast Operational Committee, Visit Belfast Board, Belfast City Council and Tourism Northern Ireland.
- Responsible for keeping accurate records for reporting purposes on ticket sales across Visit Belfast outlets.
- Be the lead on ticket scanning operations for events off site including managing the equipment required including scanners, wifi etc.
- Assist with any tender submissions for new business opportunities.
Additional Information
For full details please refer to the job description below.
To apply to the role, please complete the application form below and send to jobs@visitbelfast.com by Monday 26 January at 2pm. Late applications will not be accepted.
