Role Details
| Closing Date: | 11th November 2025 05:00pm |
|---|---|
| Company / Division: | Visit Belfast |
| Website: | https://visitbelfast.com/ |
| Location: | Visit Belfast |
| Salary: | £38,925 - £43,810 |
| Contract Type: | Full Time, Permanent |
Job Description
PURPOSE:
To co-ordinate and support the delivery of inbound conferences and business events to Belfast. Providing destination management support for Visit Belfast clients on all aspects of delivering their conference, meeting or event in the city. As the key contact for out-of-state conferences, meetings or events coming to Belfast, the Client Services Manager is responsible for overseeing and developing the client relationship with Visit Belfast, the city and industry/trade partners to ensure an excellent experience for organisers and delegates, identifying opportunities for trade partners and maximising benefits for the destination.
DUTIES AND RESPONSIBILITIES:
- Support the delivery of approximately 100-150 out-of-state business events per year that have been secured by the Visit Belfast business events sales team, advising and coordinating the destination aspects of the event, providing an account management service as the conduit between the client, city and industry partners.
- Provide destination management support for Visit Belfast clients in the successful planning and delivery of their specific conference in Belfast i.e. accommodation, social programmes, access, destination promotion, logistics and transport, exhibitors, pre/post tours, partner programmes, translation services, private dining, entertainment, accessibility, AV and production as well as advising on key stakeholders, local networks and contacts that may be relevant for the conference.
- Overseeing the delivery of conferences funded through the Belfast and Northern Ireland Conference support scheme to ensure that the terms and conditions of funding under the letter of offer have been met. Liaison between finance and client to ensure documentation is correct and prompt payments. Collation of client testimonials for marketing and social media.
- Efficiently dealing with ongoing requests from Visit Belfast conferences, meetings or events clients and trade, ensuring client and industry needs are being met. Providing regular updates and briefings to trade members on conferences coming into the city and identifying opportunities for partners to benefit from conferences coming into Belfast.
- Manage Visit Belfast’s accommodation support service for conferences, meetings, and events. Act as the key point of contact between clients and accommodation partners, facilitating introductions and ensuring a smooth and coordinated accommodation experience, checking availability, and securing competitive rates and allocations.
- Developing effective working relationships with hotels and accommodation providers across the city i.e. reservation, sales and revenue managers in relation to inbound conference business to Belfast.
- Initiate, develop and build excellent working relationships with all Visit Belfast conferences, meetings or events clients and Belfast Ambassadors. Providing proactive account management and after-sales support for Visit Belfast conference sales managers.
- Plan, organise and attend follow-up client site inspections to Belfast and where required participate in relevant planning meetings and conference calls to provide destination support.
- Organise primary and secondary marketing for the Belfast conference, meeting or event liaising with Visit Belfast’s visitor servicing team in relation to same.
- Communicate with trade partners and key stakeholders on upcoming conferences, meetings or events taking place in the city, providing regular reports as well as updating and maintaining the conference calendar.
- Advise clients on applications for civic hospitality and special requests for VIP participation.
- Undertake post-event evaluations with all clients and provide feedback to the Director and industry and trade partners.
- Produce regular reports for Visit Belfast, key stakeholders and partners as requested.
- Assist in the updating and maintenance of the department databases and CRM system
- Communicate effectively with other Visit Belfast Departments to ensure integrated activity across the organisation.
- Support the wider Visit Belfast team in the development and maintenance of effective working relationships with Visit Belfast’s partners, sponsors and the industry as appropriate.
- The position carries a requirement for out-of-hours working including weekends and travel.
- Undertake other duties as required by the Director of Business Development and the wider Visit Belfast senior management team.
Additional Information
For full details please refer to the job description below.
To apply to the role, please send your CV to jobs@visitbelfast.com by Tuesday 11 November at 5pm. Late applications will not be accepted.
