Role Details
| Closing Date: | 31st March 2025 12:00pm |
|---|---|
| Company / Division: | Visit Belfast |
| Website: | https://visitbelfast.com/ |
| Location: | Belfast International Airport |
| Salary: | £12 p/h |
| Contract Type: | Part-Time, Seasonal |
Job Description
PURPOSE:
Reporting to the Airport Supervisor and in their absence the Head of Visitor Services Operations at Visit Belfast Welcome Centre (VBWC), Travel Advisors are responsible for the provision of an efficient and comprehensive information service primarily for visitors arriving in Belfast and Northern Ireland but also for Northern Ireland residents.
DUTIES AND RESPONSIBILITIES:
- Provide an information service on attractions, transport, tours, events, places of interest etc. in Belfast and Northern Ireland for tourists and Northern Ireland residents visiting the Airport or other sites
- The booking of transport including Translink and tour tickets, sale of literature, other goods and services and associated cash handling e.g. retail.
- The selling, cross-selling, up-selling for events, tours, festivals through VB’s ticketing system.
- Sales of gifts through the gift shop, including reaching daily sales targets.
- The daily servicing of email and postal enquiries by the selection of the appropriate literature and necessary correspondence.
- Replenish stock levels when needed, making sure the full-size range is on the shop floor where possible.
- The daily recording and monitoring of all enquiries and sales from whatever source.
- The daily/weekly maintenance of information files and records and racking of literature displays.
- Ensuring the completion of the require amount of Visitor Satisfaction surveys.
- Procurement of up-to-date publicity and promotional material from all relevant sources for display in, and distribution from the Airport Desk or VBWC.
- Attendance, when required, at receptions and exhibitions (locally and internationally) in which Visit Belfast or Tourism Northern Ireland are involved.
- Occasional working off-site as required e.g. cruise ships, events etc.
- The provision of any other form of service with which the post holder may be charged in accordance with Visit Belfast’s general activities.
- To communicate effectively with other Visit Belfast departments to ensure integrated activity across the organisation.
- Support the team in the development and maintenance of effective working relationships with Visit Belfast’s partners, sponsors and the industry as appropriate.
- Provide information on the transport network and sale of Translink tickets, if based at airport locations,
- Provide information and signposting for passengers arriving at either airport and deal with any airport information requests
- Undertake other duties as required by management.
Additional Information
For full details please refer to the job description below.
To apply to the role, please send your CV along with a short letter on how you feel you meet the essential criteria for the post to jobs@visitbelfast.com by Monday 31st March at 12pm.
