Role Details
| Closing Date: | 9th March 2026 12:00pm |
|---|---|
| Company / Division: | Visit Belfast |
| Website: | https://visitbelfast.com/ |
| Location: | Visit Belfast Welcome Centre |
| Salary: | £24,570 - £26,570 |
| Contract Type: | Fixed-Term, Full-Time |
Job Description
PURPOSE:
Reporting to the Retail Supervisors and The Head Visitor Services Operations or Duty Manager/Supervisors at Visit Belfast Welcome Centre (VBWC), Post-holders will provide an efficient and comprehensive service to our customers and work as part of a team to drive both personal and business targets. We are looking for candidates who strives to continuously learn and develop their service skills, product knowledge and behaviours in our ever-changing retail and visitor environment. Successful candidates will take an active role in sharing ideas and identifying opportunities to enhance the shop environment and improve the visitor experience.
Post holders will be based mainly in the Visit Belfast Welcome Centre or occasionally at Cruise Welcome Hub (Airport Road West).
DUTIES AND RESPONSIBILITIES:
- Ensure all shop deliveries are checked in, recorded on the relevant stock management system, and stored.
- Assist in the maintenance of standards on the shop floor and for all displays and merchandise.
- Keep stock and display areas, clean and presentable at all times.
- Working with the Retail Supervisor – Display and Merchandising to create window displays and in shop displays.
- Replenish stock levels when needed, making sure the full range of stock is on the shop floor where possible.
- Ensuring you floor walk to be able to assist customers with enquiries or to upsell and give information of the providence of our products.
- Ensuring that the Retail Supervisors are kept up to date regarding stock order levels.
- Ensure shop standards in terms of look and feel are adhered to and the shop is prepared for the next trading day
- Working as part of a team to achieve daily sales targets.
- The daily/weekly maintenance of information files and records of retail daily activity against sales targets and reporting same to visitor information teams.
- Support the team in the development and maintenance of effective working relationships with Visit Belfast’s partners, sponsors, and the industry as appropriate.
- The provision of any other form of service with which the post holder may be charged in accordance with Visit Belfast’s general activities.
- To receive and process cash and card transactions, completing end of day procedures on the POS when required and reporting to the retail supervisors and Visitor Services Operations Manager daily sales.
Additional Information
For full details please refer to the job description below.
To apply to the role, please submit your CV along with a short letter on how you feel you meet the essential criteria for the post to jobs@visitbelfast.com by Monday 9th March at 12pm.
