Role Details
| Closing Date: | 31st January 2025 12:00pm |
|---|---|
| Company / Division: | Visit Belfast |
| Website: | https://visitbelfast.com/ |
| Location: | Cruise Welcome Hub |
| Salary: | £12 p/h |
| Contract Type: | Seasonal |
Job Description
The Cruise Welcome Ambassador is responsible to the Cruise Ship Coordinators and the Head of Visitor Services Operations, for the provision of an on-shore ticket handling and customer service for cruise visitors arriving into Belfast.
This season, Visit Belfast expects to welcome over 140 cruise ships between April and October – The Cruise Welcome Ambassador will work on a rota to support these arrivals details of the cruise schedule will shortly appear on our website.
RESPONSIBILITIES:
- The Cruise Welcome Ambassador is responsible for meeting and greeting cruise passengers and crew as they disembark the ship, directing them towards the shuttle bus services. As some of the cruise ships will charge and issue tickets for the shuttle buses, your role will be to take the tickets as they queue for the shuttle bus. If passengers do not have a ticket you will take their name and cabin details.
- The collection of tickets at the Harbour will initially happen in the morning. From mid-morning you will be expected to do the same for the return journey from outside the Visit Belfast Welcome Centre (Donegall Square North) where the shuttle bus departs to return to the ship.
- You will also be responsible for responding to passengers’ questions about the shuttle bus service as well as providing general tourist information about Belfast and Northern Ireland.
- You will be required to work occasionally at the Visitor Information Desk and in the small gift shop.
Additional Information
For full details please refer to the job description below.
To apply to the role, please submit your CV along with a short letter on how you feel you meet the essential criteria for the post along with an indication if it is the contracted or causal hours post. to jobs@visitbelfast.com by Friday 31st January at 12pm.
