Role Details
| Closing Date: | 31st January 2025 12:00pm |
|---|---|
| Company / Division: | Visit Belfast |
| Website: | https://visitbelfast.com/ |
| Location: | Cruise Welcome Hub |
| Salary: | £24,448 - £26,715 |
| Contract Type: | Seasonal |
Job Description
The Cruise Ship Coordinator is responsible to the Head Visitor Services Operations (located at the Visit Belfast Welcome Centre (VBWC)) for the provision of efficient and comprehensive management of cruise visitors arriving into Belfast along with provision of visitor servicing, management of shuttle bus services, assisting with the retail offering within the hub, stakeholder engagement and the associated administration with the cruise hub and shuttle operators.
This season, Visit Belfast expects to welcome over 140* cruise ships between April and October 2025 *- Subject to change.
DUTIES AND RESPONSIBILITIES:
- Management of the team under their responsibility including Cruise Welcome Ambassadors, Travel Advisors and Volunteers.
- Manage the rotas of cruise assistants and volunteers including recording of availability of the team.
- Provide and manage visitor servicing for cruise visitors arriving into Belfast along with the Cruise Travel Advisors and CWA’s.
- Working with the VBWC Travel Advisors, produce and update a ‘What’s On’ information sheet for each ship docking. Template will be provided. The What’s on is currently under review and this duty may change.
- Manage the daily set-up/close down of the visitor information desk at the Cruise Welcome Hub and the storage of materials as required.
- Ensuring the statistics are kept on a daily basis by CWA’s, Volunteers and Seasonal Travel Advisors and submitting these in the correct formation.
- Ensuring that Visitor Satisfaction Surveys are completed by CWA’s, Volunteers and Seasonal Travel Advisors and meet the required targets set.
- Ensuring all services charged out to cruise lines and excursion companies are recorded at least weekly and update the spreadsheet for finance department monthly.
- Assist Visitor Services Operations Manager with monthly payroll ensuring that the team meet required deadlines for submission of timesheets.
- Ensure the Director of Visitor Servicing and or the Visitor Service Operations Manager is briefed on any issues, complaints or incidents at the Cruise Hub.
- Ensure where required that visitor servicing is set up at the other docks mainly Pollock Dock.
- If required ensuring that the cashing up of the EPOS tills is carried out in line with agreed financial procedures.
- If required carry out the preparation of weekly retail/ticket sale lodgements and arrange collection in line with agree financial procedures.
- Ensure all facilities and services run smoothly i.e. tills, digital screens, and CCTV system are delivered to standards required.
- When required report any issues regarding facilities within the cruise hub to the relevant party.
- When required participate in the recruitment and selection process.
- Facilitate coming on site of any local Cruise Animation.
- Ensure the ISPS form which contains security details of Visit Belfast staff / others are passed to the Port of Belfast / Harbour Police for each ship.
- Ensure all operating and emergency planning procedures are communicated to Visit Belfast Teams and are being followed.
- Make yourself available for any shore side drills and evacuation training.
- Provide monitoring and evaluation of all enquiries by self / others attendant at the cruise ship on day-to-day basis.
- Respond to changes or cancellations of cruise ship arrivals out-of-hours and notify appropriate colleagues and agencies as required. A company mobile phone will be provided for phone and email enquiries.
- The regular, daily maintenance and updating of all cruise-related enquiries, files and records.
- Regular liaison with ground handlers involved in these arrangements, to ensure a smooth service is ongoing.
- Assist with any visits to cruise ships, while berthed in the Port i.e. Inaugural Plaque Presentations including representing Visit Belfast and ensuring there is a supply of gifts available for this purpose and for any site visits required.
- Liaison with the representatives from Belfast Harbour, Ground Handlers, other service providers and Shipping Agents on a regular basis especially looking at the layout of the cruise berth.
- To communicate effectively with other Visit Belfast departments to ensure integrated activity across the organisation.
- Support the team in the development and maintenance of effective working relationships with Visit Belfast’s partners, sponsors and the industry as appropriate.
- The provision of any other form of service in accordance with the Visitor Servicing department’s general activities etc
Additional Information
For full details please refer to the job description below.
To apply to the role, please submit your CV along with a letter on how you feel you meet the essential criteria for the post. to jobs@visitbelfast.com by Friday 31st January at 12pm.
